Terms & Conditions

Terms & Conditions

Introduction

These terms and conditions ("Product Terms and Conditions") apply to all transactions concluded with you, the customer; via this sleep-tight.co.uk website (the "Website") please read them carefully before placing your order and prints a copy for your future reference. By using the Website you accept and agree to be bound by the Product Terms and Conditions and the Web Site Terms and Conditions, which together shall constitute the entire agreement between you and CPAP Solutions Limited.

If you do not agree to the Product Terms and Conditions or the Web Site Terms and Conditions you should leave the Website.
CPAP Solutions Limited reserves the right to alter or amend the Product Terms and Conditions at any time without notification to you. Specifically CPAP Solutions Limited can amend, discontinue or remove content displayed on the Website, including product and service information or specification on the Website, without liability.

Order Cancellation

Before dispatch:
If contact is made to sleep-tight before your order is dispatched; sleep-tight will provide a full refund.
After dispatch:
If sleep-tight has dispatched your order, please refer to the returns policy.
Cancellation Contact Details:
By Telephone
Call Our Customer Service Department on 020 3286 9210 UK
Or (+44) 7713151892 outside of the UK. Within 7 days of receipt of the goods.
By Email: info@sleep-tight.co.uk
Include the following info:
Your full name and address
Sales Invoice Number
Amount you have paid
Product reference and description.

Returns Policy

Return Undamaged Products:
If for any reason you are unhappy with your purchase you can return it to us in its *original condition within 14 days of the date you received the item and we will issue a full refund for the price you paid for the item excluding the postage. You can expect a refund in the same form of payment originally used for the purchase within 5 days of our receiving your return. If you require an exchange, please place a new order online or email us to info@sleep-tight.co.uk with your order/shipment number, and which items you wish to return, to obtain a return number which needs to be written on the outside of the parcel. Please state a reason for your return.

Please re-package the goods and send to the address below:
CPAP Solutions Ltd. (Sleep-tight)
The Old Vicarage
Vicarage Road
Gailey
Staffordshire
ST19 5PU

Items returned because they are damaged, defective or incorrect:
If you are returning an item because of an error on our part or because it is damaged or defective, we will refund the delivery charges incurred in sending the item to you and pay your costs of returning it to us by refunding your return postage costs. You can expect a refund in the same form of payment originally used for the purchase within 5 days of our receiving your return. Sleep-tight will check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.
We may require pictures of all damages to goods and the packaging.

Refund Contact Details

By Telephone:
Call Our Customer Service Department on 020 3286 9210 UK
Or (+44) 7713151892 outside of the UK. Within 7 days of receipt of the goods.

By Email: To info@sleep-tight.co.uk
Refund for Goods Damaged in transit:
“Money Back Guarantee”
You will receive replacement products subject to availability; if not available then a full refund will be sent within 14 days.
We may not require the return of damaged goods.
to know more please go to https://www.sleep-tight.co.uk/returns

Payment Terms

Prices:
Goods are invoiced in pounds (£) sterling at the price prevailing at the time you place your order. Prices are exclusive of VAT. Prices are expressed exclusive of delivery charges. Delivery charges will be added to the price of the goods purchased so that the on-line order form shows the total charges which we will debit.
The prices indicated apply only to on-line purchases and are not indicative of the price of identical goods purchased by any other means.
We reserve the right to amend any prices without any prior notice and to end any promotions at any time. We reserve the right to add or withdraw any item at any time. Sleep-tight will try to ensure that all prices displayed are correct and within the company's pricing structure. In the event that an incorrect price is advertised, we shall amend such price upon notification. We are under no obligation to supply any product that is priced incorrectly.

Credit Card Payments

We are unable to accept credit [or debit] cards that are due to expire within the next FIVE days. Card details are checked and verified by a third party and goods are despatched once authorisation has been obtained by sleep-tight.
We accept all types of payment; please check below for the best payment to suit you.

Bank Transfer Details:
Payment from your online bank or through counter credit using the following information:
Bank Name: Barclays Bank UK PLC
Bank Address: 15 Market Square, Stafford ST16 2BE
Account Name: CPAP Solutions Limited
Account Number : 53813703
Sort Code : 20-81-00

By Post:
Cheque must be payable to CPAP Solutions Limited received at least 7 working days prior to collection or dispatch day.

Or send Postal order to:
CPAP Solutions Ltd. (Sleep-tight)
The Old Vicarage
Vicarage Road
Gailey
Staffordshire
ST19 5PU

Online:
To pay online, go to our website: http://www.sleep-tight.co.uk.

Shipping and Delivery

Delivery is deemed to take place when the goods are delivered to your nominated delivery address, whereupon the risk of loss, breakage and damage passes to you. Ownership of the goods does not pass to you until payment is received in full by sleep-tight.

Collection:
Free collection from business address:

CPAP Solutions Ltd (Sleep-tight)
The Old Vicarage
Vicarage Road
Gailey
Staffordshire
ST19 5PU

All goods will be dispatched within 5 working days from receipts of cleared funds. Unless otherwise notified.
Please be aware that at busy times of the year e.g. Christmas and New Year, delivery may take up to 14 days. If your order has not arrived after this time, please email info@sleep-tight.co.uk quoting your order number*

However generally:

NEXT DAY (24hrs delivery) cut-off for this service is 12PM on weekdays, otherwise your order will be process the next working day.
Royal Mail (1st and 2nd class) - please allow up to 7 working days for delivery ((signature required)
Standard Parcel, Parcel force – between 2 and 7 working days between 8am and 6pm (signature required) for orders placed before 2pm Monday-Friday

Exceptions to above:

Drop Shipment in which case an expected delivery date will be quoted on line.
Your delivery cost is calculated based on the price and delivery address.
Special rates apply for large items and items that ship directly from the manufacturer.
Our delivery charges are based on what our couriers charge and we will always choose the cheapest option for the customer.
Shipping Weight Ranges (grams)
There is a 35% shipping discount on all multi-purchases.

Bank Holidays:
In the event that an order is placed for delivery after 12.00 noon on the Friday of a Bank Holiday weekend, this delivery would then be delivered by 5.00pm on the Wednesday. If a delivery order was placed after 12.00 noon on the Thursday prior to the Easter Bank Holiday, this order would be delivered by 5.00pm on the Wednesday.
Where a delivery charge applies to such items, the charge will be stated clearly in the product text and at the checkout stage of the buying process.
All items are subject to stock availability. If for any reason the goods are no longer available we will notify you immediately and either: give you the option of receiving alternative goods of similar price and quality; or cancel the item from your order and refund you in full. If the carrier is unable to deliver the goods they will be held by the carrier and a card left stating that a delivery was attempted. No goods will be left in sheds, garages, gardens or outhouses. A member of sleep-tight will contact the customer to make alternative delivery arrangements. Re-delivery will be attempted for a maximum of two occasions. If a parcel is still undelivered it will be returned to sleep-tight and the customer will be notified of its return. The customer will be responsible for the cost of the return.

At sleep-tight we are committed to providing our customers with the highest quality products. All goods are warranted to be generally free from defects in workmanship and materials and fit for the purposes for which such goods would normally be used. However, on rare occasions products may be found to be faulty or defective and in keeping with our commitment to providing customers with excellent service, we offer the returns policy set out above.

All returns are the responsibility of the customer sleep-tight will only cover the cost of faulty or damaged returned goods.

Copyright:

All elements of the Website content and all logos, photography, graphics, software and video clips are protected by UK copyright laws. You are entitled to view the Website and to print pages of the Website for the sole purpose of placing an order with sleep-tight. However, any copying or downloading from the Website without written permission from CPAP Solutions Limited is strictly prohibited and will be deemed an infringement of copyright.

Trademarks:

You are not permitted to use sleep-tight trademarks or the trademarks of any third party without the prior written consent of sleep-tight or such third parties that may own the trademarks.
Under 18 website users

If you are under 18 years of age you must gain parental/guardian approval to submit data, receive updates or purchase goods online. You are still bound by these Product Terms and Conditions and use of the Website will be taken as acceptance of these Product Terms and Conditions.
You acknowledge that the Website and any goods that you obtain from the Website are provided for your personal use only and may not be used for any commercial purposes or distributed commercially without sleep-tights’ permission.

Governing Law:

These Purchase Terms and Conditions and the Web Site Terms and Conditions and any contracts made under them are governed by the laws of England and Wales and disputes arising here from shall be subject to the exclusive jurisdiction of the courts of England and Wales. Materials on the Website are not necessarily appropriate or available for use in other locations, and accessing them from territories where their contents are illegal is prohibited. Visitors accessing the Website from locations outside the United Kingdom do so at their own risk and on their own initiative and are responsible for compliance with local laws.

Liability

To the fullest extent permitted by law we will not be liable to you or any third party for any: loss of business, loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and/or loss of data; and/or any other loss or damage which does not result directly from the actions of sleep-tight, its sub-contractors or agents; and which arises out of or is related to your purchase of goods via the Website.
In any event our liability to you in connection with any order will not exceed the total price charged for the goods purchased. Nothing in these Product Terms and Conditions excludes our liability for personal injury or death caused by our negligence. These Purchase Terms and Conditions do not affect your statutory rights as a consumer or otherwise.

Limitations

You may not use our Site for any of the following reasons:
Abusive, harmful, unlawful, threatening, libellous, harassing, abusive, obscene words.
Gaining access to other computers without permission.
If you have any queries please contact Customer Services at sales@sleep-tight.co.uk or call us on 020 3286 9210 or (+44) 7713151892 outside of the UK.

Privacy Policy

This privacy policy sets out how CPAP Solutions Limited uses and protects any information that you give CPAP Solutions Limited when you use this website.

CPAP Solutions Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

CPAP Solutions Limited may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01 December 2011.

What we collect

We may collect the following information:

name and job title
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We do NOT store your credit card information anywhere.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@sleep-tight.co.uk.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to:

CPAP Solutions Ltd (Sleep-Tight)
The Old Vicarage
Vicarage Road
Gailey
Staffordshire
ST19 5PU

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

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